Solution:The scientific management movement focused primarily on production, management, organisation, technology and science, but little attention was paid to how people might be impacted, the way in which they react and are likely to react to future.
As long ago as the 1920s there was opposition to the scientific principles as discretion was removed from individuals as a way of centralising control and authority into specialised functions.
The focus of attention had been almost exclusively on the jobs which individuals performed and how they could be improved. Benefits went disproportionately to the company and the individual's work experience was dehumanizing as they were treated as extensions to the machines.
During the radical social and cultural changes that occurred in the 1920s and 1930s, the behavioural theories emerged that stresses the importance of group dynamics, complex human motivations and the manager's leadership style.
It also emphasizes the employee's social and economic needs and the influence of the organisation's social setting on the quantity and quality of work produced, and its focuses on two competencies - communication and teamwoek.
This increase in attention to the human factors has become known as the 'human relations school of management'.
Some of the more prominent theorists in this field included Elton Mayo, Mary Parker Follett, Chester Barnard, Abraham Maslow, Douglas McGregor, Rensis Likert, Frederick Herzberg, David McClelland and Chris Argyris.