UGC NET/JRF EXAM, (MANAGEMENT) June 2019

Total Questions: 80

11. Authority is the right to make decisions to direct the work of others and to give orders. In this context match List-I with List-II:

List-IList-II
(A) Line Authority(i) Gives a manager the right to advice other managers or employees
(B) Staff Authority(ii) Traditionally gives managers the right to issue orders to other managers or employees
(C) Line Manager(iii) A manager who assists and advises the manager
(D) Staff Manager(iv) A manager who is authorised to direct the work of subordinates is responsible for accomplishing the organisation's tasks

Choose the correct option from those given below:

Correct Answer: (b) (a)-(ii), (b)-(i), (c)-(iv), (d)-(iii)
Solution:The code of Correct matching of list I with list II
List-IList-II
(a) Line Authority(ii) Traditionally gives managers the right to issue orders to other managers or employees.
(b) Staff Authority(i) Gives a manager the right to advice other managers or employees
(c) Line Manager(iv) A manager who is authorized to direct the work of subordinates is responsible for accomplishing the organization's tasks
(d) Staff Manager(iii) A manager who assists and advises the manager.

12. What refers to the stock of employee skills, knowledge and capabilities that may not show up in a balance sheet but have significant impact on a firm's performance?

Correct Answer: (c) Human Capital
Solution:Human capital refers to the stock of employee skills, knowledge and capabilities that may not show up in a balance sheet but significant impact on a firm's performance.

Human capital consists of the knowledge, skills and health that people invest in and accumulate throughout their lives, enabling them to realize their potential as productive members of society.

13. The Following statements relate to organisational culture:

Statement I: Culture is the cumulative preference of some states of life and some organized ways of dealing with basic concern by members of a society.
Statement II: There are various ways of making employees aware about the organization's culture. These include stories, language, rituals, organizational structure and physical layout and rules and policies.

Which of the following options is correct?

Correct Answer: (c) Both the statements I and II are correct
Solution:Statement I: Culture is the cumulative preference of some states of life and some organized ways of dealing with basic concern by members of a society. Therefore, statement I is the correct.
Statement II : There are various ways of making employees aware about the organization's culture. These include stories, language, rituals, organizational structure and physical layout and rules and policies. Therefore, statement II is the also correct.

14. The technology advancements in the banking sector posed a challenge for the old players in the Industry.

The public sector banks lagged in modernization because of the traditional and bureaucratic banking norms that were in force.

In the face of competition, public sector banks had to hire new talent and keep an open mind about evolving norms as per the market requirements.

Which of the following analysis/methods can help banks to identify jobs and duties of employees as well as what kinds of people to hire for different jobs?

Correct Answer: (c) Job Analysis
Solution:According to the Question the Public sector banks had to hire new employees with help of job analysis method. Job Analysis method allows banks to identify jobs and duties of employees as well as what kinds of people to hire for different jobs.

15. Name the theory/though concerned with designing and shaping jobs to fit the physical abilities and characteristics of individuals so that they can perform their jobs effectively.

Correct Answer: (c) Ergonomics
Solution:Ergonomics a theory concerned with designing and shaping jobs to fit the physical abilities and characteristic of individuals so that they can perform their jobs effectively.

Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimize human well being and overall system performance.

16. Name the human resource demand (need) forecasting technique, which solicits estimates of personnel needs from a group of experts, usually managers.

The HRP experts act as intermediaries, summaries the various responses and report the findings back to the experts. The experts are surveyed again after they receive this feedback.

Summaries and surveys are repeated until the experts' opinions begin to agree. The agreement reached is the forecast of the personnel needs.

Select the correct option:

Correct Answer: (c) Delphi Technique
Solution:Delphi Technique is the human resource demand (need) forecasting technique, which solicits estimates of personnel needs from a group of experts, usually managers.

The HRP experts act as intermediaries, summarize the various responses and report the findings back to the experts. The experts are surveyed again after they receive this feedback.

Summaries and surveys are repeated until the experts' opinions begin to agree. The agreement reached is the forecast of the personnel needs.

17. Match List-I with List-II:

List-IList-II
(A) Gate keeper(i) Encourages silent or shy members to contribute to the discussion
(B) Supporter(ii) Explores with the group if all group members agree with the decision
(C) Consensus tester(iii) Reduces tension in the group, reconciles differences and explores opportunities
(D) Harmonizer(iv) Invites all group members one by one to speak and encourages people to participate

Choose the correct option from those given below:

Correct Answer: (d) (a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Solution:The code of Correct matching of list I with list II
List-IList-II
(a) Gate keeper(iv) Invites all group members one by one to speak and encourages people to participate
(b) Supporter(i) Encourages silent or shy members to contribute to the discussion
(c) Consensus tester(ii) Explores with the group if all group members agree with the decision.
(d) Harmonizer(iii) Reduces tension in the group, reconcile differences and explores opportunities

18. Transactional Analysis does not help in

Correct Answer: (b) Higher social status
Solution:Transactional Analysis offers a model of personality and dynamics of self and its relationship to other that makes possible a clear and meaningful discussion of behavior.

It helps in problem solving improved communication within the organization and better leadership. It does not helps in higher social status.

19. The ethical decision 'Same Job, Same Wage' is used under which criterion?

Correct Answer: (b) Utilitarianism
Solution:The ethical decision - 'same Job, same wage' is used under utilitarianism criterion. Under this approach, decisions are made solely on the basis of their outcomes or consequences.

20. Match List-I with List-II

List-I (Training Need Assessment Technique)List-II (Advantages/Merits)
(A) Observation(i) Question can be modified
(B) Questionnaires(ii) Generates data relevant to work environment
(C) Online technology(iii) Inexpensive
(D) Interviews(iv) Objective

Choose the correct option from those given below:

Correct Answer: (b) (a)-(ii), (b)-(iii), (c)-(iv), (d)-(i)
Solution:The code of Correct matching of list I with list II -
List-I (Training Need Assessment Technique)List-II (Advantages/Merits)
(a) Observation(ii) Generates data relevant to work environment
(b) Questionnaires(iii) Inexpensive
(c) Online technology(iv) Objective
(d) Interviews(i) Questions can be modified